Set up an "Appointment", week and a half in advance, to look at a few vehicles. Was told I would receive a call from the manager to confirm. After about three days of no call, I give them a call back. I am told they have ONE of the vehicles and are still working on getting the others. I let them know that it's fine, I was just calling to confirm my appointment.
So five days later, I arrive, they tell me they do not have ANY of the vehicles i requested and that it was my fault for not confirming my appointment. Even though I have now called this company twice to confirm my appointment well in advance.
They were friendly. They were on time with a clean car. Very convenient.
Bought a Kia Sedona mini van first and was very happy so went back and bought a Kia Optima. Very well taken care of as far as customer service and love both automobiles!!
I found myself in a situation where the type of car I knew, loved and drove for over 20 years was no longer in production. I had NO IDEA where to start in choosing a vehicle that would compare to what I had and would also offer a few other features. I started to shop online and price compare and noticed that Alliance always kept showing up as having the greatest prices on nearly identical (or better) vehicles that were offered at other dealerships. Because I had read so many great reviews about, and even my Credit Union recommended shopping at Alliance, I contacted them. I received a response from Dave and he was absolutely wonderful! I can honestly say that I have NEVER met a car salesperson who was so much about helping ME! I wrote a several times asking about different types of cars, features, size, ride, engine responsiveness, etc - you name it, I probably asked! I was so clueless about any other cars out there. But Dave responded to each of my emails in a very timely manner. He was very helpful, kind and generous with his complete, thorough and knowledgeable answers to ALL my questions. During these exchanges I always felt that he truly wanted to help me find the right vehicle for me - and NEVER, EVER did I feel like he was pushing or hungry for a sale! That was SO refreshing! Another great thing I sensed from him, is that he was not BIASED towards one make or another - or those with the highest price! As it was, I ended up not purchasing a vehicle from Alliance, but wish that I could have! When I need another vehicle, I WILL shop Alliance again and in the meantime, I will HIGHLY recommend them to anyone and everyone I know!
As for the car itself.. it's been a day, and is great so far...! and I hope it stays that way :)
Thanks for the waste of time.
Customer service given at Alliance was outstanding. Dealer was very personable. It was obvious that they have their customers' best interest in mind and were honest. No fluffs or buffs and made sure things were in good condition. They were willing to listen to customers' opinions and requests, and provided services needed such as flushing transmission fluid when needed, and even finding information about best places to finance.
Terrible.
Alliance Car Rental Inc is a US Car Rental based in Edina, Minnesota. Alliance Car Rental Inc is located at 7200 France Ave S #126, Edina, MN 55435, USA.
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