Even though I'd only had it for one day, I just decided to just have the bracelet repaired at a jewelry store. But when I was at Southdale, I saw a Brighton store and decided to stop in and ask what they would recommend. I had no expectation that they would do anything for me since the item had been purchased elsewhere; at most I thought they might be able to send it somewhere for repair at my expense.
After listening to me explain the situation, however, the salesperson looked around in a few drawers, found an identical bracelet and traded it for the defective one with no hesitation. I was so happy and appreciative, I told her I could have hugged her. And she actually took me up on it.
I recently received a Brighton bracelet as a gift from my mother. I loved it--both for aesthetic and for sentimental reasons. Unfortunately, the clasp on the bracelet was defective--and without a receipt (which I'd thrown away) or a tag with a SKU, the department store where it had been purchased was having trouble tracking down a replacement.
This is by far the best experience I have ever had with a retailer. I am beyond impressed--and so thankful for the kindness of the sales associate and Brighton's policy of standing behind its product.
Brighton Collectibles is a US Shoe Store based in Edina, Minnesota. Brighton Collectibles is located at 1885 Southdale Center, Edina, MN 55435, USA.
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