19 days to get a my ring prongs tipped. Despite the fact that this was a warranty repair because they failed less than 10 months after they were done the last time.
My wife and I have always had a good experience here. Friendly staff!
BEWARE, find somewhere else to buy from if you can, don't let yourself get stuck in the situation I'm in.
It's been a while since I have been completely ignored in an almost empty store. Not even a smile from the bored staff. Poor form during the holiday shopping season. Don't worry I'll tell all my friends where not to go.
I guess I should be happy, that time they took the ring for over a month and it had to be sent back to the jeweler twice because there was tool marks left in the gold.
I came in for two reasons 1. Find a possible ring for my husband for christmas and 2. To get his necklace cleaned. Ive been to a few kay jewelers and they're always helpful but this one needs to take a class on customer service. Right off the bat the people we're judgemental and snobbish.... Thanks for listening
Great staff, very honest and helpful. Matt cared about our individual ring and helped us size it correctly even though it only cost $16. We will definitely be going back to Matt and the South Dale location for future purchases.
Kay is the poster child for all the bad things people say about "mall jewelry stores." I would NEVER go here, except as a giant corporation they bought the small private jeweler that I originally purchased from. I'm still fighting to get them to honor the original warranty that the ring came with.
Kay Jewelers is a US Jewelry Store based in Edina, Minnesota. Kay Jewelers is located at 2293 Southdale Center, Edina, MN 55435, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.