I was at the apple store getting a new phone last Friday. This was my first iPhone and I had a few questions setting it up. The sales guy was not very friendly to start with but then I worked with a woman named Allie, who helped set everything up. She was helping multiple people at once and was doing a great job. She was wonderful customer service and I hope she is recognized for this!
Had a 7:50 apt. I wasn't thought about until after 8:30.
I had a bad experience with this store, When I had problem with my previous phone I took my phone to this store they let me waiting for long time and they know what is the issue but they keep doing more diagnostics even if the results was showing the errors. They replace my phone by almost the closing time of the store which is I was there for about 3 hours. The staffing at this store and the management have a bad costumer service. When I got the replacement the person who was helping me didn't update my warranty on the phone when run into another problem with the replacement phone no one want to help me because they told me I'm out of warranty which I 'm but not showing on the system because of the person who replaced my phone. Thank you for Joshua from the Call Center he was able to understand my saturation and helped me to get my issue done, also Chasity was the very helpful she helped me to get my issue resolve and she send a report with my issue to Apple Store at Rosedale mall Shopping Center to help me with my issue. Thank you for Joshua and Chasity for the help.
Me and my girlfriend have been dealing with icloud problems for over a month being locked out of it. After countless store visits and calls to tech support comming up with nothing to help us solve our problems we went into apple today and molly punderson was incredibly helpfull. We got all our problems solved, thank you so much molly.
*Update* Diamond FIXED EVERYTHING! She covered my cracked screen fee and was very courteous and worked very hard to get me out as soon as possible! It brought me down to reality to because she's probably the one that "catches" it the most from angry customers. While the ones that don't do anything and slack off hanging out in the back don't get in any trouble. While I was there I observed her help AT LEAST three people. Meanwhile 90% of the other employees weren't doing or helping anyone. The store is improperly managed. They need more employees like Diamond. I updated my rating to 5 stars solely because of my interaction with Diamond!
Worse experience ever with new defective iphone 8. Rude at appointment scheduling and waiting list soonest appointment 2 days later. They were 40 minutes late with my appointment to give me another defective 8 iPhone. When I went back 1.5 hours later they initially attempted to say they wouldn’t help me unless I scheduled another appointment. This Southdale Apple Store management is AWFUL!!!!
Apple Southdale is a US Electronics Store based in Edina, Minnesota. Apple Southdale is located at 1560 Southdale Center, Edina, MN 55435, USA.
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