Very nice. Love the layout. Customer service is okay. Super happy to finally have Bank Of America in Minnesota
This location looks like just opened, everything looks brand new. But compare this branch to another one which located at 2700 Hennepin Ave, the customer service is not good and not helpful. I opened a checking account last week, I asked to order checks for me, but he rejected and suggest go online and order it. However, I try to order checks on the website, it shows an error, and let me go BOA financial center for help. Of course, he could help me to order the checks when I was opening checking account, as another one which at uptown location did, but he didn't, I think he is lazy and I should speed more time to do it. I feel not good.
I recently opened a checking account at this location. I found the bank staff to be efficient and friendly. However, the branch felt very...formal. Not that you don't want professionalism when dealing with your money, but it felt a little pretentious. I also found the layout a bit odd. The teller line is way in the back; they really push self-service via the ATM machines, which is the first thing you see instead of a teller line. Overall, BofA offers the efficiency and advance technology of a major financial institution. That is even more evident in this modern branch. I'm happy the City of Edina pushed BofA to make their MN flagship location as polished as it is.
Everyone was super polite and friendly as they helped me, and the place is gorgeous inside!
I had few issue with online banking and taught of resolving it at he bank. Instead of resolving the issue, manager and banker created more problem. Manager was too mean and didn't had respect to customers. They gave some reason saying that the tool isn't working and even if as a manager he could have over ridden it, he wasn't going to do it. Worst customer service. Not going back. Not helpful.
Bank Of America is a US Bank based in Edina, Minnesota. Bank Of America is located at 6868 France Ave S #100, Edina, MN 55435, USA.
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